Last Updated: 18 August 2026
These Terms of Service ("Terms") set out the conditions under which Upizee ("the Company", "we", "us") makes available the website located at upizee.com ("the Site") and the mobile car detailing services described on it ("the Services"). These Terms are governed by Egyptian law, including the Egyptian Civil Code and applicable consumer protection provisions. By accessing the Site or engaging our Services, you agree to be bound by these Terms.
"Services" refers to the mobile vehicle detailing and cosmetic car care treatments offered by Upizee, including interior cleaning, exterior washing and polishing, paint protection treatments, and engine bay cleaning. Services do not include mechanical repair, engine diagnostics, or any work requiring a licensed automotive technician.
"Client" means any individual or legal entity that contacts Upizee for the purpose of arranging a service visit, whether for a single vehicle or a fleet of vehicles at a commercial location.
"Visit" means a scheduled attendance by an Upizee team member at a Client-specified location for the purpose of performing agreed Services.
The Site is provided for informational purposes. It describes the Services offered by Upizee, the booking process, and relevant product information. Nothing on the Site constitutes professional automotive advice, a warranty of specific outcomes, or a binding offer prior to written confirmation from Upizee.
You may use the Site for lawful purposes only. You must not use the Site in any way that breaches applicable Egyptian law, infringes intellectual property rights, or transmits harmful or malicious content. We reserve the right to restrict access to the Site at our discretion.
All content on the Site — including text, images, design elements, and structure — is the property of Upizee or its licensors and is protected under applicable intellectual property law. Reproduction or redistribution without express written permission is not permitted.
A booking is confirmed only when Upizee communicates written confirmation (by email or message) including the agreed service, location, date, and price. Prior to that confirmation, no binding service agreement exists.
Pricing is provided on a per-booking basis and varies by vehicle size, current condition, and the package selected. All pricing is communicated before any work begins. We do not commence work without prior price agreement.
Clients are responsible for ensuring that the vehicle is accessible at the agreed time and location. Where access is not possible, we will attempt to contact the Client to reschedule. Repeated inaccessibility may result in a cancellation of the booking.
Upizee reserves the right to decline a booking where, upon inspection, the vehicle's condition would require work beyond the scope of the agreed package, or where site conditions make safe working impractical.
Detailing services are cosmetic only. They address the visual cleanliness and surface condition of vehicles. They do not affect mechanical function, structural integrity, or any component requiring licensed automotive repair.
Polishing services can reduce the visibility of light surface scratches and swirl marks within the clear coat. They cannot address paint damage that has penetrated to the base coat or primer, or any form of bodywork damage. We will advise on limitations during the visit where relevant.
Engine bay cleaning is a cosmetic degreasing process. It does not constitute mechanical inspection, servicing, or repair. We take care to protect sensitive components, but we do not accept liability for pre-existing electrical or mechanical faults that may become apparent following cleaning.
To the extent permitted by Egyptian law, Upizee's liability in connection with any service visit is limited to the value of the service fee paid for that visit. We are not liable for indirect, consequential, or incidental loss arising from the provision of Services.
We take reasonable care in the performance of all Services. Where damage to a vehicle is directly and demonstrably caused by our negligence during a visit, we will assess the matter on a case-by-case basis. Claims must be raised within 48 hours of the service visit.
The Site is provided "as is" without warranties of any kind. We do not warrant that the Site will be uninterrupted, error-free, or free from harmful components.
These Terms are governed by and construed in accordance with the laws of the Arab Republic of Egypt. Any dispute arising from or in connection with these Terms or the Services shall be subject to the exclusive jurisdiction of the competent Egyptian courts.
We encourage Clients to contact us directly in the first instance to resolve any concerns informally before pursuing formal legal proceedings.
We may update these Terms from time to time. The current version will always be published on this page with the date of last update shown at the top. Continued use of the Site or Services following an update constitutes acceptance of the revised Terms.
For questions about these Terms, contact us at:
Upizee, Office 112, New Cairo 1, Cairo Governorate 11865
Email: info@upizee.com
Phone: +20 100 140 0368